Direct Billing

For your convenience, we are pleased to offer direct billing to insurance companies for therapeutic massage services. Please read our policies carefully. These policies are subject to change without notice.


We do not direct bill for first sessions, only subsequent bookings. Your first session must be paid in full, and we will give you a receipt with our RMT # so that you can submit it to your insurance company for reimbursement.

We require a valid credit card on file. If your claim is denied, we will charge the card on file and send you an electronic receipt.

If you require a doctor’s note for insurance coverage, please bring it in to your appointment. We will scan a copy and keep it on file.

It is your responsibility to know your available amount of coverage and keep track of balances from this coverage. Due to confidentiality, Insurance Companies do not share with us your balances.

We are unable to check balances, statements, limits, and the policies of your benefits plan.

In the event that your insurance repayment cannot be assigned to our clinic, we will process the insurance to go to you. When that happens, an insurance receipt and explanation will be offered to you upon check-out.

In the rare occasion that the online insurance system is experiencing down-time and we are unable to submit a claim, you will be responsible for the full payment of the massage treatment. You will then be provided with a receipt with our RMT # which you can submit to your insurance company for reimbursement.


To set up direct billing, please bring the following to your appointment:

  • Your driver’s license
  • Your insurance benefits card
  • A valid credit card
  • A doctor’s note (if required)

A copy of your driver’s license, benefits card, and doctor’s note will be taken. Your credit card will remain on file and will only be used if a claim is denied (whether partially or in full), upon which you will be notified by email and sent an electronic receipt.


Direct billing is available to:

Blue Cross
BPA – Benefit Plan Administrators 1-800-867-5615
Canada Life 1-800-957-9777
Canadian Construction Workers Union 416-240-0047
Chamber of Commerce Group Insurance 1-800-665-3365
CINUP 1-800-665-1234
ClaimSecure 1-888-513-4464
Cowan 1-888-509-7797
D.A. Townley 1-800-663-1356
Desjardins Insurance 1-800-463-7843
First Canadian 1-866-212-5644
GMS Carrier 49 1-800-667-3699
GMS Carrier 50 1-800-667-3699
GroupHEALTH 1-833-344-6944
GroupSource 1-888-547-6947
Industrial Alliance 1-877-422-6487
Johnson Inc. 1-866-773-5467
Johnston Group Inc. 1-800-893-7587
LiUNA Local 183 416-240-2103
LiUNA Local 506 416-506-8841
Manion 1-866-532-8999
Manulife Financial 1-866-407-7878
Maximum Benefit 1-800-893-7587
Sun Life Financial 1-855-301-4786
TELUS AdjudiCare 1-877-944-7100

** Desjardins Insurance will not pay the clinic directly, you will need to pay for the treatment, and get reimbursed directly from Desjardins.
*** If you are insured with Manulife, you will need to pre-register on their website first, before electronic direct billing can be done.
**** Motor Vehicle Accidents (MVA) billing can be arranged on a by-clinic basis.